myHermes Reviews

This is worst courier in existence, I cannot contact anyone on chat, telephone or email, jd Williams who I purchased the item from said there's nothing they can do but email hermes who have 72 hours to reply ( so don't buy anything from them) and hermes have allegedly tried to deliver twice without giving me any delivery times or dates but I've been told by jd Williams that they will attempt once more before the item is returned! What kind of service is this and why has trust pilot got them on more than 0.5 stars.

Thieves and non existent customer service. 2 grands worth of full tower pc stolen by staff in their Airdrie Depot. Although they state it as "lost"! Bit ridiculous trying to claim a box of this size would be lost expecially with components in it harder to get than a ps5! No way to contact human help just ai that has you going round in circles. One apologetic phone call eventually received by a Beverley Cooper Hermes Executive Office who pretended to be on the case and would be in touch asap! That was last contact from her! Recommend you Google this company as they seem to have quite the reputation for no customer care and stealing parcels!

Ordered from hobveycraft live in independent living accom not a residential home on two occasion they gave me delivery slot no goods rang hobvey craft gave them wardens number for Hermes to ring they know they can deliver they will know other firms have delivered to HALBERG but there addiment that they can't more like won't they are a disgrace theve disappointed a severely mentally ill person there is no gov. Advice that says you can't deliver to independent living schemes they should be ashamed avoid them at all costs and companies who use Hermes get another courrier

The woman's car registration is FP66 DXX, remove her from delivering to flats because a few of us in the flat have had the same experience.

Went online to send a parcel, easy enough to do, problem is they don't come and pick your parcel up. Should have been picked up yesterday, nothing, waited in all day and couldn't do errands I needed to. They never picked the parcel up and I received no communication. Tried calling them, surprise surprise the lines are very busy. Tried all day again today, eventually got through to be told my pick up has been re-scheduled but can't tell me when it will be picked up. The person who answered said they could contact the depot manager but that it could take him up to 24 hrs to respond. Wouldn't use Hermes again, too unreliable and they have no communication with their customers. Royal Mail do a far better job, will stick with them from now on! You have a lot of work to do Hermes to get up to scratch.

Do not trust this company to deliver your goods, they dont give a monkeys. Your goods will 'disappear' without any consequence to them selves, at the briefest mistake and you will be offered a fraction of the value. Their tracking system is bull s**t as the last place it was scanned should ensure a safe idea where your parcel is, but NO if your item disappears then, who cares. Customer service is basically non existent and they only respond if pushed. Contacting their head office is at premium rate so don't. Do not trust your goods to this company, delivery is basically leaving it at your front door, and a picture of it taken and sent to you even though you are in. If its taken then tough. Please use another delivery company for your own protection and sanity.

Everything went wrong - Hermes lost my parcel and despite my trying to contact them every day, you cannot get to speak to a real person. Anything other than a basic query the A. I. just does not help.

Hermes you missed my sons Birthday by a month

No apologies, no compensation - just ignored

HERMES = The WORST delivery company

I have been sending my parcels through hermes recently, but I am highly disappointed as there is no proper way to contact them about enquiries. The parcel shop is quite messy and disorganized which has caused a loss of a parcel which I dropped off 5 days ago. When I track the parcel it comes up as it still being in the parcel shop so I went to ask directly and they are saying he doesn't have the parcel. I don't think it's trustworthy and I'm not getting a satisfied response or help directly or from their website.

Been waiting for the returns pick up to be sorted the whole day. Upon checking the tracking page, it was mentioned that an attempt to pick up the parcel had been made without any response.
I did not hear any door bell ring or a knock on the door.

Avoid using their service if you can.

There is no way to contact theme drivers cheat with pictures. Missing parcel ( useless n careless...

Drivers lie about where they deliver. I was in all day. Got message and photo to show delivered. Photo of piece of grass, could be anywhere. We are on a beach! No sign of package. Valuable irreplaceable contents. Hermes could not care less.

Dropped off parcel on 8th November. I paid extra for next day delivery. It was not collected by Hermes until the evening of the next day (9th) and since then I have no idea where my parcel is. One item in parcel was my grandson's favourite soft toy. Have phoned Hermes several times to no avail, each time waiting for over three quarters of an hour before the call was picked up. Ending up sending an official complaint on 18th November. Reply: Complaint form has been received and the complaint will be assessed within 28 days. Today, 10th December, I still have heard nothing. Appalling service and lack of information from Hermes.